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Returns

Items can be returned within 14 days of purchase. Returns can only be made if:

• All items contain the original label and/or stickers

• All items are packed in the original packaging


All items must be packed well before shipping, preferably in the Bols shipping box. For quick handling of the returned items, add the information below in the box.

• Invoice or confirmation of the order, with order number

• Number of returned items

• Reason for return


Via your PostNL track and trace email, you can easily create a return label. You can print the return label and attach this to your package.

If your reason for return contains a mistake made by us, such as an incorrect item, please contact our helpdesk first. Please mention the order number and attach photos by contacting via e-mail (webshop@lucasbols.com).


The package can be sent to the following address:

Bols Webshop
Paulus Potterstraat 14
1071 CZ Amsterdam
The Netherlands


Costs

When your return concerns an item ordered too many or incorrectly, costs for returning items are at the expense of the buyer.

In case the package is not collected from a pickup location and is shipped back to Bols, the costs of sending the package again are at the expense of the buyer. You will receive a link to process this payment.


Risk

Bols is not liable for damage to returned items or the search of returned items. It is therefore important to ask for a track and trace code when signing up for the return package.


Credit

We strive to return the purchase amount of the returned items to your account within 5 business days.


Questions?

Should you have any questions about returning certain items? Please contact webshop@lucasbols.com.