Find your question and answer about the Bols Experiences here!
All visitors must have a valid ticket and be 18+. No execptions are made
Purchased tickets cannot be refunded.
Students are required to present their valid student ID.
Entrance within my time slot?
ou can enter the House of Bols within 60 minutes after the start of your time slot.
Find your question and answer about the Bols Webshop here!
How can I place an order?
Place your products in your digital shopping basket using the large black button with the text add to the basket. After this, you go through the purchase process by filling in your details and finally paying for your chosen products.
What payment options do you accept?
You can place your order in the following ways: Visa, Mastercard, Amex, Apple pay, Ideal, Maestro, Shop pay, Google Pay and Bancontact
When will my product arrive?
Are you looking for what time your order comes, please check PostNL mail from us with your track & trace. You can check at your account when your order will arrive
Note: in case of heavy traffic it may be that the delivery is delayed. We strive to deliver your order within 1-2 working days.
What is the return procedure?
Can I cancel an order?
An order can be canceled if it has not been shipped yet, if the package has already been shipped the product can be returned. After which you will get your money back.
How is age verified when placing an order?
PostNL is responsible for this and will check at the time of delivery that the recipient is at least 18 years of age or older. The order can also not be delivered to the neighbors because there must be a certainty that the recipient is at least 18 years old or older.
What if I want to file a complaint?
Customer satisfaction is our top priority. It may happen that something goes wrong, and you are the victim. That should not happen.
We would like to solve your complaint. The quickest way is to contact our customer service here.
Can you make all cocktails with the Bols products?
I am a business customer, where can I go?
How can I subscribe to the Bols newsletter?
On the website, you will find a possibility to subscribe to the Bols newsletter at the bottom of the pages.
Do you have any other questions? Please contact firstname.lastname@example.org.