The number one reason that people return to a venue is because of positive experiences with the front line staff of a venue. This view solidly backs up the importance of training your staff. Dylan points out how to how to engage your team, create a hospitable culture, empower your staff and avoid quick turnover.
An early passion for hospitality has driven Dylan to become one of the key personalities of the Australian bar scene. After gaining experience in several luxury hotel groups in the USA, he returned to his native Sydney to become one of the most respected and loved industry figureheads in Australia.